Documentation

General

General information about using the platform and your services.

11 articles Versión en español

  1. Abuse Policy

    How GINERNET handles abuse reports: cases we act on immediately, law-enforcement requests, collaboration with Netcraft and our neutrality policy.

  2. Account verification

    Why we ask you to verify your account, what it involves (a quick selfie or an SMS code, your choice; no document), what you gain from it and how we protect your privacy.

  3. Deploy VPS with artificial intelligence: the GINERNET MCP server

    Connect Claude, Cursor or your favourite AI agent to the GINERNET MCP server and create, deploy and manage VPS servers in plain natural language. What MCP is, how to enable it step by step and real prompt examples.

  4. Direct debit

    SEPA direct debit is no longer available at GINERNET. Learn about the recommended alternative and how this payment method worked for customers who still have it enabled.

  5. Granting access to your account: webmasters and collaborators

    Invite your webmaster or collaborators by email, with access to the whole account or only to specific servers, without ever sharing your password.

  6. Guide to choosing the ideal server for your project

    How to pick the right server based on CPU and RAM: processor frequency and generation, real resource usage on Linux hosting/VPS and capacity planning on Windows VPS.

  7. Inviting a new user to your client area

    How to give employees or collaborators access to your GINERNET account with custom permissions, without sharing your password.

  8. New panel: your Legacy VPS and the new Cloud VDC

    We have upgraded the panel. Here we explain where your existing VPS are now (Legacy), what the new Cloud VDC is, how they differ and how to move a service from one to the other.

  9. Payment methods and cancellation

    Payment methods available at GINERNET (card, PayPal, crypto and Bizum) with their discounts and fees, plus how to properly cancel a service or let a domain expire.

  10. Service suspension and deletion for insufficient balance

    What happens when your balance runs out: early warnings, suspension timelines, how to reactivate your services and when they are permanently deleted.

  11. Transferring a service to a new owner

    Steps and paperwork required to transfer a GINERNET service to a new owner: consent letter, ID copy and submission to the billing department.